Code of Ethics

  • Recommend proper collision repair procedures and provide an explanation to the customer the process needed to restore their vehicle to pre-accident condition.
  • Provide a fair and reasonable estimate for work to be performed.
  • Obtain repair authorization for estimated repairs to meet mutual satisfaction of the customer and repair facility.
  • Maintain sufficient communication with customer to meet their expectations.
  • Provide a complete invoice for repairs performed itemizing all parts and services identifying used, aftermarket and remanufactured parts.
  • Exercise reasonable care of the customer’s property while vehicle is in the repair facility’s possession.
  • Maintain a system for fair settlement of customer’s concerns.
  • Cooperate with established consumer complaint mediation activities.
  • Maintain a high level of collision repair by complying with manufacturer, I-CAR & ASE standards.
  • Cooperate with insurance company representatives and make a sincere effort to provide available and affordable service the general public.
  • All business practices shall be conducted in a lawful and professional practice.