About Us
Code of Ethics
- Recommend proper collision repair procedures and provide an explanation to the customer the process needed to restore their vehicle to pre-accident condition.
- Provide a fair and reasonable estimate for work to be performed.
- Obtain repair authorization for estimated repairs to meet mutual satisfaction of the customer and repair facility.
- Maintain sufficient communication with customer to meet their expectations.
- Provide a complete invoice for repairs performed itemizing all parts and services identifying used, aftermarket and remanufactured parts.
- Exercise reasonable care of the customer’s property while vehicle is in the repair facility’s possession.
- Maintain a system for fair settlement of customer’s concerns.
- Cooperate with established consumer complaint mediation activities.
- Maintain a high level of collision repair by complying with manufacturer, I-CAR & ASE standards.
- Cooperate with insurance company representatives and make a sincere effort to provide available and affordable service the general public.
- All business practices shall be conducted in a lawful and professional practice.
